How do I make a payment?
How do I make a payment?
If you receive a Rosetta Genomics statement, there are several options for payment:
Check or money order:
Please make it payable to Rosetta Genomics and mail it to the address below:
Credit or debit card:
You may complete the form on your invoice or to pay by phone, please call us at the number below. A receipt can be mailed to you upon request.
Please mail your payment to the address on your statement. We also accept PayPal payments. Please contact Rosetta Genomics Customer Service to make payment.
Did you bill my primary health plan for these charges?
Rosetta Genomics accepts third-party assignment for all health plans and will bill your health plan directly. We require full and accurate health plan information from you and your provider. If the health plan information we receive is incorrect or missing information, we may not be able to file a claim with your health plan.
My bill shows a claim was filed with my health plan. Why am I receiving a bill for the full amount?
You may receive a bill for the full amount if:
1. Your health plan information is incorrect or outdated in our system
2. Your health plan didn't reply to our claim in a timely manner
3. Your health plan denied payment for some or all of our services
Contact your health plan at the customer service phone number on the back of your member card. If they received our claim, ask them why payment has been delayed. If they did not receive the claim, make sure we have your updated health plan information
Why do I have a balance left over after my insurance has paid?
1. You have non-government insurance and are responsible for a co-payment, co-insurance, deductible, and/or non-covered services.
2. You have Medicare and are responsible for 20% of the amount Medicare has set as the cost of the test.
3. You have Medicare and have signed an ABN (advanced beneficiary notice). In this case, you may owe the difference between what Medicare paid and what they have set as the cost of the test.
Most health plans today have deductibles, co-insurance, or required co-payment amounts you must pay. If you believe this portion of your bill is your health plan's responsibility, contact them using the customer service phone number on the back of your insurance card.
Do you offer payment plans?
In some cases, yes. Contact Rosetta Genomics Customer service to determine your eligibility.
My name, address, or other personal information changed. Who should I notify?
Please contact Customer Service and we will be happy to update your information and submit a corrected claim when appropriate.
Why have I received an invoice from Rosetta Genomics?
You may not be aware your physician has sent your specimen to Rosetta Genomics for testing. Some of the high complexity tests we provide are only available through Rosetta Genomics. The statement you receive is for medically necessary testing ordered by your physician and provided by a Rosetta Genomics laboratory. The statement is for laboratory testing fees only, and is separate from any bill you may have received from your physician and/or paid at your physician's office.
Please refer to the message on your Rosetta Genomics statement or the Explanation of Benefits (EOB) from your health plan for more specific information about why you received a statement.
You may receive a bill for some or all of the billed amount because:
1. Your health plan information was not received or the wrong health plan information was received with your test request.
2. Your health plan processed the claim and denied payment (see your EOB for explanation).
3. Your health plan processed the claim and applied the balance to your health plan co-pay, co-insurance, or deductible requirement.
4. The insurance carrier did not respond to the claim.
Am I required to pay past due balances to obtain future services?
Your payments are due upon receipt. A payment for all past due balances is required at the time of service. Rosetta Genomics reserves the right to refuse laboratory services for failure to pay for past services.
Can Rosetta Genomics tell me how much I can expect to pay for my tests?
The price you pay for Rosetta Genomics testing depends on several variables:
1. If you have valid health plan coverage for the services ordered by your physician.
2. Rosetta Genomics is or is not a participating provider in your health plan network.
3. Your health plan or Medicare does not pay for some or all of the tests ordered by your physician because they do not consider the tests medically necessary.
4. Your healthcare provider or physician has an agreement with Rosetta Genomics.
How can I have Medicare send my invoice to my secondary health plan/carrier?
Medicare automatically forwards or “crosses over” your claim to your secondary health plan or insurance carrier when Medicare or your Medicare Advantage Health Plan are aware you have secondary coverage (sometimes referred to as Medi-Gap coverage). You must inform Medicare directly of your secondary insurance coverage.
How do I submit secondary health plan or insurance carrier information?
Rosetta Genomics will file eligible claims to a secondary health plan or insurance carrier when it is provided by the patient or responsible party. To submit your secondary insurance information, please call Rosetta Genomics Customer Service.
Does Rosetta Genomics have a program for patients experiencing financial hardship and/or patients who do not have insurance?
Rosetta Genomics offers payment plans in monthly installments until your balance is paid in full. We also offer The Rosetta Genomics Financial Assistance Plan which provides free or reduced-fee laboratory services, to those who qualify based on U.S. Department of Health and Human Service poverty guidelines.
Are Rosetta Genomics services eligible for Flexible Spending Accounts (“FSA”) or Health Reimbursement Account (“HRA”)?
Yes. You will need to contact your FSA or HRA administrator for instructions on filing requirements.
How can I find out if Rosetta Genomics is a participating provider with my health plan?
Rosetta Genomics is a participating provider with a growing list of health plans covering more than 235 million lives in the United States. However, it is the patients’ responsibility to verify benefits before services are performed. Any questions regarding coverage should be directed to your health plan.
I don’t understand why my testing wasn’t paid by my health plan?
Please refer to the messages and reason/denial codes on your health plan EOB and your Rosetta Genomics statement for more specific information about why you received a statement. If you have additional questions or concerns, please contact your health plan first.
Why was my health plan billed with incorrect insurance information?
Your health plan is billed using the information provided to us on the original test order from your physician, also called a test requisition. Sometimes the information provided on the requisition is incorrect. To ensure your health plan is billed properly, please present your insurance card at each physician's office. Please also make sure your physician's office has your most current health plan and billing information, including your current address, contact information, and correct date of birth.
Why do I have to give my insurance information each time I visit my physician?
Americans change their health plan coverage frequently, on average every three years. Open enrollment occurs annually. It is important to provide your most current health plan information at each visit to ensure you receive your eligible benefits.
I received information from my health plan about my benefits and I do not understand all of the information. Can you help me?
Please contact your health plan directly. Information about how a specific claim is processed should be provided to you from your health plan with their Explanation of Benefits (EOB). You can also review the Glossary of Health Plan terms provided on this website which may help you interpret the information provided by your health plan.
Can Rosetta Genomics tell me if my testing is covered by my health plan?
No, Rosetta Genomics does not know each individual patient’s health plan coverage. It is the patient's responsibility to verify benefits before services are performed. Any questions regarding coverage should be directed to your health plan.
Why does my Rosetta Genomics statement include charges for additional tests that were not on my physician's original order?
Your physician may have requested additional testing after the order was submitted or your physician ordered a test that includes a "reflex" test. Reflex testing is performed when the results of your original test require more detailed information about the findings of the initial test.
Where does Rosetta Genomics obtain the diagnosis information related to my claim?
Rosetta Genomics obtains diagnosis information from your ordering physician’s office. If your health plan denied your claim due to the diagnosis code, please contact your physician's office and ask them to call Rosetta Genomics Customer Service to update the diagnosis code.
I received a statement from Rosetta Genomics requesting additional information. What should I do?
Please send the requested information to the address or fax number listed on your statement. You can also call the Customer Service phone number listed on your statement.
If the message on your statement indicates that your health plan needs more information from you in order to process your claim, please contact your health plan directly.
What happens if I cannot afford to pay my bill?
Rosetta Genomics has a Financial Assistance Plan for uninsured and under insured patients or those who may not be able to afford their associated out-of-pocket costs. (Limits and conditions apply.) Contact Customer Service for more information on these programs.